Privacy Policy

MY SEYAHAT TURİZM ANONİM ŞİRKETİ (hereinafter referred to as "mytravel.com.tr") values the privacy and security of user and member information and makes every effort to take the necessary precautions. This Privacy Policy explains the policies and practices regarding the security and confidentiality of personal information provided during transactions on mytravel.com.tr. By using mytravel.com.tr, you expressly acknowledge, declare, and undertake your acceptance of these privacy obligations. Furthermore, you agree that mytravel.com.tr, service providers, and partner companies may collect and use your personal information as specified in this Privacy Policy.

Personal information refers to any details identifying the user/member, including name, surname, address, phone number, and email address. The information requested by mytravel.com.tr, the information provided by the user, or data related to transactions performed on the website may be used by mytravel.com.tr and its affiliates for statistical analysis, database creation, personalized offers, and market research, without disclosing the user’s identity.

Unless otherwise stated in this Privacy Policy, mytravel.com.tr will not disclose any personal information to companies or third parties that it does not collaborate with. However, in the following cases, mytravel.com.tr may disclose user and/or member information to third parties outside the scope of this Privacy Policy and its terms: compliance with legal obligations or official legal processes, protection of the rights, property, or safety of mytravel.com.tr employees, customers, or the public, requests made by authorized administrative and judicial authorities during investigations or legal procedures, and situations where disclosure is necessary to protect the rights or security of users.

mytravel.com.tr undertakes to keep personal information strictly confidential, treat it as a trade secret, take necessary precautions to ensure confidentiality, and prevent unauthorized access or disclosure. However, mytravel.com.tr is not responsible for any damage or data breaches caused by cyberattacks on the website or system.

By using the website, you agree that mytravel.com.tr, its service providers, and affiliated companies may use your personal information to inform you about other products or services provided, as well as to notify you about promotions and campaigns. Users may opt out of newsletters and promotional emails by clicking the unsubscribe link at the bottom of the emails.

Credit card information used during transactions is encrypted using the 3D Secure system, the most secure online payment method, and transmitted directly to banks. This information is not stored, viewed, or accessed by mytravel.com.tr or third parties.

mytravel.com.tr may collect information about users and their website activities through cookies (technical communication files). These are small text files sent to a user's browser by a website and stored in the main memory. Cookies do not retrieve any personal data from the device. Most browsers are set to accept cookies by default, but users can adjust their settings to block cookies or receive alerts when cookies are sent.

To diagnose system-related issues and promptly address potential problems on the website, mytravel.com.tr may identify and use users' IP addresses. IP addresses may also be used to collect broad demographic information about users.

mytravel.com.tr reserves the right to update this Privacy Policy at any time. Users and members are advised to review this page periodically for updates. This Privacy Policy should be read and interpreted together with the Terms of Use, Personal Data Policy, and Cookie Policy of mytravel.com.tr.

For any questions, you can contact us via mytravel.com.tr or call our customer support center at 0850 840 4800.