Is my payment secure?

Yes, all your payment transactions are protected using SSL encryption technology and international security standards like 3D Secure. Your card information is transmitted directly to the relevant bank and is not stored in our system.

How can I contact your customer support?

You can reach our customer service via the phone numbers, email address, or live chat line specified on our website/app. Our contact details are available on the "Contact Us" page.

Do you offer travel insurance?

Yes, during your booking process, we offer optional travel insurance products such as travel health insurance and travel cancellation insurance. You can see the details during the booking phase.

What should I do if I encounter a problem during my trip?

If you encounter a problem during your trip (e.g., an issue with your hotel booking, flight disruption), we recommend first contacting the respective service provider (hotel, airline). If a solution cannot be found, you can get support from our emergency hotline or customer service.

How is my personal data protected?

We attach great importance to the protection of your personal data. Your data is processed and stored in accordance with the Law on the Protection of Personal Data (KVKK) and relevant legal regulations. For detailed information, you can review our "Privacy Policy" and "KVKK Information Text" pages.

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express,1 etc.), debit cards, and in some cases, bank transfers (Wire/EFT). Accepted methods are listed on the payment page.

How do I know my booking (hotel, flight, etc.) is confirmed?

After a successful booking and payment transaction, a confirmation email containing all your reservation details will be sent to your registered email address. You can also check the confirmation status in the "My Bookings" section on our website/app.

How can I manage my bookings?

By logging into our website or app, you can view your existing bookings in the "My Bookings" or "My Account" section, and in some cases, request changes or cancellations.

Do you have a loyalty program?

We may have a loyalty program offering special discounts and benefits to our customers. For program details and participation conditions, please follow our website/app or announcements.

Where can I find your company's terms and conditions?

All terms and conditions regarding our services are available on pages titled "Terms of Use" or "Service Agreement" located in the footer section of our website.

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